Last Updated: September 16, 2026
VAYUBEX™ is committed to providing transparent information regarding cancellation, modification, refund, and payment-related procedures for the travel and tourism services and digital products offered through its Website. This Refund & Cancellation Policy explains the general conditions applicable to cancellations and refunds for flight bookings, hotel bookings, holiday packages, visa assistance, travel-related services, and digital products purchased through the VAYUBEX™ Website.
Refund eligibility, cancellation charges, processing timelines, and other applicable conditions may vary depending on the nature of the service, the terms of the relevant airline, hotel, supplier, government authority, payment provider, or other third-party service provider.
This Refund & Cancellation Policy applies to services and products purchased or booked through VAYUBEX™ unless specific cancellation or refund conditions are communicated to the customer at the time of booking or purchase.
Different services may have different cancellation, amendment, refund, and no-show conditions. Where specific terms are provided for a particular booking or product, those terms will apply to the extent permitted by applicable law.
A refund will be processed only where the relevant booking, service, supplier terms, and applicable conditions permit a refund. A booking or service being cancelled does not automatically mean that the full amount paid will be refundable.
Customers wishing to cancel a booking or service should submit their cancellation request through the communication channel specified by VAYUBEX™. The cancellation request may be subject to verification before processing.
Applicable cancellation charges may include airline, hotel, tour operator, destination management company, transportation provider, activity provider, payment gateway charges, government or third-party charges, and applicable VAYUBEX™ service charges, depending on the service purchased.
The amount refundable, if any, may depend on how far in advance the cancellation request is received and the applicable cancellation rules of the relevant supplier.
Flight cancellations and refunds are subject to the applicable airline fare rules, ticket conditions, booking class, cancellation restrictions, and other conditions applicable to the ticket.
Where a flight ticket is refundable, the amount refunded may be reduced by applicable airline cancellation penalties, taxes or charges that are non-refundable, supplier charges, and applicable VAYUBEX™ service charges, where applicable.
Certain airline tickets, promotional fares, special fares, or other products may be non-refundable or may have limited refund eligibility. Such conditions will be governed by the applicable fare and booking rules.
If an airline cancels, reschedules, delays, or otherwise changes a flight, the available options and refund conditions will generally be governed by the airline’s applicable policies. VAYUBEX™ may assist the customer in accordance with the applicable airline rules.
Hotel bookings are subject to the cancellation and refund conditions applicable to the selected property, room type, rate plan, and booking.
Where a hotel booking is refundable, the refund will be processed according to the applicable hotel or supplier cancellation conditions after deduction of any applicable cancellation charges.
Certain hotel rates or promotional bookings may be non-refundable. In such cases, cancellation may result in no refund or a refund subject to the specific terms of the booking.
If a customer does not arrive at the hotel within the applicable check-in conditions without cancelling the booking, the booking may be treated as a no-show and the applicable hotel or supplier policy will apply.
Cancellation of a holiday package may involve multiple service components, including flights, hotels, transportation, sightseeing, activities, guides, transfers, and other arrangements.
Where a package is cancelled, applicable cancellation charges imposed by individual suppliers or service providers may be deducted from the refundable amount.
The cancellation and refund conditions applicable to a particular holiday package may be communicated to the customer before confirmation. Customers are advised to review those conditions carefully before making payment.
Changes to travel dates, hotel, passenger details, itinerary, transportation, sightseeing, or other package components may be treated as amendments and may be subject to additional charges and supplier availability.
Visa assistance fees charged by VAYUBEX™ may relate to professional assistance, document review, application support, form assistance, appointment guidance, coordination, or other services provided to the customer.
Government visa fees, embassy fees, consular fees, visa application centre charges, biometric fees, appointment charges, courier charges, or other third-party fees may be subject to the refund rules of the relevant authority or service provider.
A visa refusal or rejection by an embassy, consulate, immigration authority, or other competent authority does not by itself create an automatic entitlement to a refund of VAYUBEX™ service fees.
Any refund, if applicable, will be determined according to the specific service terms communicated to the customer and applicable third-party conditions.
If a customer decides not to proceed with a visa application after VAYUBEX™ has commenced providing the agreed assistance, the applicable cancellation and refund conditions for that service will apply.
VAYUBEX™ may offer downloadable digital products through its Travel Documents Store, including sample itineraries, visa cover letters, invitation and sponsorship templates, affidavit templates, rental agreement templates, and visa application form filling guides.
Because digital products may be delivered electronically and made available for download immediately after successful payment and verification, such products may generally be non-refundable once the purchased product has been made available for download or accessed by the customer, except where otherwise required by applicable law or where VAYUBEX™ determines that a refund is appropriate.
Customers are responsible for reviewing the product title, country, description, and other relevant details before making a purchase. A refund may not be available solely because a customer selected an incorrect product or country after completing the purchase.
If a purchased digital product is technically defective, inaccessible due to a VAYUBEX™-related issue, or materially different from the product description, the customer may contact VAYUBEX™ for assistance. After verification, VAYUBEX™ may provide appropriate assistance, replacement access, or refund where considered applicable.
If a payment fails but the amount has been debited from the customer’s bank account, the transaction may require verification with the relevant payment gateway or financial institution before any refund or reversal is processed.
If the same transaction is successfully charged more than once due to a technical or payment-processing issue, the duplicate amount may be reviewed and, where confirmed, processed for refund through the applicable payment channel.
Refund processing times may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved in the transaction.
A service may be cancelled, modified, or become unavailable due to circumstances involving an airline, hotel, tour operator, destination management company, transportation provider, activity operator, government authority, or other third-party supplier.
Where a supplier cancels or significantly changes a service, VAYUBEX™ may, where reasonably possible, assist the customer with available alternatives, rebooking, rescheduling, credit, or refund options according to the applicable supplier terms.
Any refund resulting from supplier cancellation will generally be subject to the amount actually refundable under the applicable supplier’s terms and conditions.
Failure to use a confirmed flight, hotel, tour, transfer, activity, or other service without completing the required cancellation procedure may be treated as a no-show.
No-show charges and refund eligibility will be determined according to the applicable supplier or service-provider terms. In certain cases, a no-show may result in the booking becoming completely non-refundable.
Requests to change travel dates, passenger details, hotel dates, itinerary, activities, or other booking information may be subject to availability and applicable amendment charges.
Airlines, hotels, tour operators, and other suppliers may impose their own amendment, fare difference, rebooking, or administrative charges.
Where applicable, VAYUBEX™ may charge a service or administrative fee for processing amendments or rescheduling requests. Any applicable charges may be communicated to the customer before processing the requested change.
Where a refund is applicable, VAYUBEX™ may initiate the refund after verification of the booking, cancellation conditions, supplier refund, and applicable deductions.
Where technically and operationally possible, refunds will generally be processed through the original payment method used for the transaction.
The time required for a refund to reach the customer’s account may depend on the airline, hotel, supplier, payment gateway, bank, card issuer, UPI provider, or other financial institution involved.
Where permitted under applicable terms, non-refundable supplier charges, cancellation penalties, applicable service charges, and other relevant deductions may be deducted before processing the refundable amount.
Government fees, embassy fees, immigration charges, visa fees, taxes, statutory charges, and other amounts collected on behalf of government authorities or third-party service providers may be subject to the refund rules of the respective authority or provider.
VAYUBEX™ cannot independently guarantee the refund of amounts that are controlled by a government authority or third-party service provider.
Cancellations, delays, interruptions, or changes may occur due to circumstances beyond reasonable control, including natural disasters, extreme weather, pandemics or public-health events, government restrictions, strikes, civil disturbances, airline disruptions, transportation failures, border restrictions, security incidents, or changes in government or immigration policies.
Where such circumstances affect a booking, any refund, credit, rebooking, or alternative arrangement will be handled in accordance with the applicable supplier terms and conditions and the remedies available for the affected service.
Customers are responsible for reviewing the applicable service description, price, inclusions, exclusions, cancellation conditions, refund conditions, and other relevant terms before making payment.
Customers must provide accurate email addresses and mobile numbers so that booking confirmations, payment information, cancellation updates, and other relevant communications can be delivered properly.
Customers should submit cancellation or amendment requests as early as reasonably possible because cancellation charges may increase as the travel date approaches or may become fully non-refundable according to supplier conditions.
VAYUBEX™ may review individual refund requests involving exceptional circumstances, technical errors, duplicate payments, incorrect digital delivery, or other genuine issues on a case-by-case basis.
Any such consideration does not create an automatic entitlement to a refund in other cases and remains subject to applicable law, supplier conditions, and the circumstances of the transaction.
VAYUBEX™ may update or modify this Refund & Cancellation Policy from time to time to reflect changes in its services, supplier arrangements, payment systems, operational practices, or applicable legal and regulatory requirements.
Any revised version of this Policy will be published on the Website with an updated September 16, 2026 date to indicate the date on which the Policy was most recently revised.
For cancellation, refund, amendment, or payment-related queries, customers may contact VAYUBEX™ using
