Last Updated: September 16, 2026
VAYUBEX™ is committed to protecting the privacy and security of the personal information of its customers, visitors, and users. This Privacy Policy explains how VAYUBEX™ collects, uses, processes, stores, and protects personal information when you access or use our Website, travel and visa assistance services, enquiry and booking services, Travel Documents Store, customer account facilities, or interact with our customer management and internal administrative systems.
By accessing or using our Website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and sharing of your personal information as described herein, subject to applicable laws and regulations of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent applicable.
This Privacy Policy is intended to provide transparency regarding how VAYUBEX™ handles customer information and the measures adopted to maintain the confidentiality and security of such information.
VAYUBEX™ is a travel and tourism service provider offering services including flight and hotel enquiries and bookings, domestic and international holiday packages, customized tours, visa assistance, travel insurance assistance, airport transfers, sightseeing and activities, group and corporate travel services, and digital travel document products through its Website.
By accessing, browsing, registering on, or using the VAYUBEX™ Website and its services, you agree to the collection and processing of your information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, you may choose not to use the Website or the relevant services.
VAYUBEX™ may collect personal information that you voluntarily provide while submitting an enquiry, creating an account, making a booking, requesting visa assistance, purchasing a digital document, contacting us, or using other services. Such information may include your name, date of birth, gender, residential address, email address, mobile number, nationality, and other information necessary to provide the requested service.
For travel booking, visa assistance, or related services, VAYUBEX™ may collect information such as passport details, passport number, nationality, date of issue, date of expiry, place of issue, travel dates, destination details, accommodation information, previous travel information, visa information, and other documents or information required for the relevant service.
Where customer registration and login facilities are available, VAYUBEX™ may collect and maintain information associated with your account, including your name, registered email address, mobile number, login-related information, application details, transaction history, uploaded documents, application status, and other information required to manage your customer account.
When you contact VAYUBEX™ through enquiry forms, email, telephone, WhatsApp, website forms, or other communication channels, we may collect and retain the information you provide, including your requirements, travel preferences, communication history, and other information necessary to respond to your enquiry or provide the requested service.
When you make a payment for a service or digital product, relevant transaction information may be collected or processed. Payments may be handled through third-party payment gateway providers. VAYUBEX™ does not intend to store complete debit card, credit card, or banking credentials on its own systems unless specifically required and lawfully permitted.
For visa assistance, travel services, applications, or other relevant services, customers may be required to upload documents such as passport copies, photographs, identification documents, financial documents, invitation letters, affidavits, or other supporting documents. Such information will be used only for legitimate business and service-related purposes.
When you visit our Website, certain technical information may be automatically collected, such as IP address, browser type, device information, operating system, pages visited, approximate usage information, and other technical data that helps us maintain website functionality, security, and performance.
VAYUBEX™ uses customer information to provide, manage, and facilitate travel-related services requested by the customer, including flight and hotel bookings, holiday packages, visa assistance, travel insurance assistance, airport transfers, sightseeing, transportation, and related services.
Information submitted through enquiry or booking forms may be used to understand the customer’s requirements, obtain availability and pricing, communicate with suppliers or service providers where necessary, process bookings, issue confirmations, and provide relevant travel documents.
Information and documents provided for visa assistance may be used to prepare, organize, review, or facilitate the customer’s visa-related requirements and to communicate with relevant visa processing partners, service providers, or authorities where appropriate and authorized.
Where customer accounts are available, information may be used to create and manage customer profiles, maintain application records, display application status, maintain payment history, manage uploaded documents, communicate additional requirements, and provide final documents or application-related information.
VAYUBEX™ may use email and/or mobile OTP verification to verify customer contact details before submitting enquiries, applications, downloading certain documents, or accessing specific services. OTP information may also be used to help prevent unauthorized access, fraud, fraudulent activity, spam, and misuse of the Website.
For products purchased through the Travel Documents Store, customer information and transaction details may be used to process the order, verify payment, provide secure access to the purchased digital document, maintain order records, and provide customer support.
VAYUBEX™ may use your contact information to communicate with you regarding enquiries, bookings, applications, payments, OTP verification, document requirements, service updates, transaction confirmations, and other communications directly related to your use of our services.
Information may also be used to maintain, improve, troubleshoot, secure, and monitor the Website, prevent unauthorized activity, identify technical issues, and improve the overall customer experience.
Where necessary to provide the requested service, VAYUBEX™ may share relevant customer information with airlines, hotels, destination management companies, transportation providers, travel suppliers, visa processing partners, insurance providers, activity providers, or other service providers involved in fulfilling the customer’s request.
Certain information may be shared with payment gateways, hosting providers, email service providers, OTP/SMS providers, website technology providers, CRM systems, and other technology partners where necessary to process transactions, deliver services, maintain the Website, or provide customer communications.
VAYUBEX™ may disclose information where required or permitted by applicable law, regulation, legal process, court order, governmental authority, immigration authority, law-enforcement agency, or other competent authority.
Information may also be disclosed where reasonably necessary to investigate fraud, unauthorized activity, security incidents, misuse of services, or violations of applicable terms, or to protect the rights, property, safety, or legitimate interests of VAYUBEX™, its customers, service providers, or other persons.
VAYUBEX™ does not intend to sell customers’ personal information as a commercial product. Information may, however, be shared with relevant third parties where necessary to provide requested services, process transactions, operate the Website, comply with legal requirements, or for other legitimate purposes described in this Privacy Policy.
VAYUBEX™ takes reasonable and appropriate measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. Access to customer information may be restricted to authorized personnel, systems, and service providers who require such information for legitimate business or service purposes.
Payments made through the Website may be processed through third-party payment gateways. Customers should review the privacy and security policies of the relevant payment service provider. VAYUBEX™ does not request customers to share payment passwords, OTPs, PINs, CVVs, or other confidential banking credentials through ordinary communication channels.
Although VAYUBEX™ takes reasonable steps to protect customer information, no website, electronic transmission, online storage system, or internet-based service can be guaranteed to be completely secure. Customers should also take appropriate precautions to protect their account credentials and personal information.
VAYUBEX™ may retain personal information for as long as reasonably necessary to provide services, maintain booking and transaction records, manage customer accounts and applications, provide customer support, comply with applicable legal or regulatory requirements, resolve disputes, prevent fraud, and enforce contractual or other legal rights.
When information is no longer reasonably required for a legitimate purpose, VAYUBEX™ may delete, anonymize, or otherwise dispose of such information in accordance with applicable requirements and its operational practices.
Subject to applicable law and reasonable verification requirements, customers may contact VAYUBEX™ to request access to or correction of inaccurate personal information maintained by us.
Where processing is based on consent and applicable law permits withdrawal, customers may request withdrawal of such consent. Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for that service.
Customers may request deletion of personal information where permitted under applicable law. Certain information may need to be retained where required for legal, regulatory, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes.
For privacy-related requests, customers may contact VAYUBEX™ using the contact details provided at the end of this Privacy Policy. We may request reasonable information to verify the identity of the person making the request before processing it.
The VAYUBEX™ Website may use cookies and similar technologies to support website functionality, remember preferences, improve user experience, understand website usage, and maintain security.
VAYUBEX™ may use analytics or similar technologies to understand website traffic, user interactions, performance, and technical issues. Such information may be used to improve website functionality, content, and customer experience.
Depending on the browser and Website configuration, users may be able to manage or restrict cookies through their browser settings. Disabling certain cookies may affect the functionality of some Website features.
The VAYUBEX™ Website may contain links, integrations, or references to third-party websites, payment gateways, airlines, hotels, visa-related service providers, insurance providers, social media platforms, or other external services.
VAYUBEX™ is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Customers are advised to review the applicable privacy policies and terms of those third parties before providing personal information or using their services.
Because travel and visa services may involve international airlines, hotels, destination management companies, visa processing partners, technology providers, and other service providers, certain customer information may be processed or transferred outside India where necessary to provide the requested service or where otherwise permitted by applicable law.
Where customer information is shared with third-party service providers, VAYUBEX™ seeks to share only information that is reasonably necessary for the relevant purpose and expects applicable service providers to handle such information in accordance with applicable contractual, legal, and security requirements.
VAYUBEX™ services are generally intended for customers who are legally capable of entering into applicable transactions or for parents, guardians, or authorized persons acting on behalf of minors.
Where travel or visa services involve a minor, information relating to the minor may be provided by or through a parent, guardian, or other authorized person for the purpose of providing the requested service.
VAYUBEX™ does not knowingly seek to collect unnecessary personal information from children for unrelated purposes.
VAYUBEX™ may use customer and technical information to detect, investigate, and prevent fraudulent transactions, unauthorized account access, misuse of the Website, spam, abuse, security incidents, or other unlawful or unauthorized activities.
Where necessary, relevant information may be shared with payment providers, technology providers, legal authorities, or other appropriate parties for investigation, prevention, or compliance purposes.
VAYUBEX™ may send customers communications relating directly to their enquiries, bookings, applications, payments, documents, OTP verification, service updates, and transactions.
Where permitted by applicable law, VAYUBEX™ may send promotional or informational communications regarding travel services, holiday packages, offers, destinations, products, or other services. Customers may have the option to opt out of promotional communications where applicable.
All content available on the VAYUBEX™ Website, including but not limited to the VAYUBEX™ name, logo, trademarks, text, graphics, photographs, designs, layouts, digital products, and other original content, is owned by or licensed to VAYUBEX™ unless otherwise stated.
Unauthorized copying, reproduction, modification, distribution, publication, resale, or commercial use of Website content or VAYUBEX™ digital products is prohibited unless expressly authorized.
VAYUBEX™ may update or modify this Privacy Policy from time to time to reflect changes in its services, technology, operational practices, legal requirements, or regulatory developments.
Any updated version will be published on the Website with a revised “Last Updated” date. Customers are encouraged to review this Privacy Policy periodically to remain informed about how VAYUBEX™ handles personal information.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact VAYUBEX™ using the following details:
VAYUBEX™
Global Journeys. Trusted Worldwide.
Address:
SCO-13, Near Govt. School, Uchana, Karnal, Haryana, India – 132001
Email: info@vayubex.com
Phone: +91 89509 03187
